Create Your First Automation

Automations help you respond to customers instantly, even when you're not available. Let's create a simple auto-reply for new messages.

What Are Automations?

Automations are rules that trigger actions automatically. For example:

• When someone sends "price" → Reply with your price list
• When you get a new follower → Send a welcome DM
• When someone comments on a post → Reply with a thank you

Creating Your First Auto-Reply

Let's create an automation that welcomes new customers who message you.

Step 1: Go to Automation Settings

1. Open your PishDast dashboard
2. Click Automation in the sidebar
3. Click Create Automation

Step 2: Set the Trigger

Choose what starts the automation:

1. Select trigger type: DM Received
2. Set conditions (optional):
   • Keyword: Leave empty to match all messages
   • Platform: Choose Instagram, Telegram, or All

Step 3: Add an Action

Choose what happens when triggered:

1. Click Add Action
2. Select: Send DM
3. Write your message:

Hi there! 👋

Thanks for reaching out. I'll get back to you as soon as possible.

In the meantime, check out our catalog: [link to your products]

Step 4: Configure Settings

Fine-tune your automation:

• Active Hours: Only run during business hours (optional)
• Daily Limit: Maximum runs per day (prevents spam)
• Priority: Higher priority runs first if multiple match

Step 5: Save and Activate

1. Give your automation a name (e.g., "Welcome Message")
2. Toggle Active to ON
3. Click Save

Testing Your Automation

1. Send a test message to your connected Instagram or Telegram
2. Check that the auto-reply is sent
3. Verify the response content is correct

Common Automation Examples

Price Inquiry Auto-Reply

Trigger: DM contains "price" or "قیمت"

Action: Send DM with price list or catalog link

New Follower Welcome

Trigger: New follower on Instagram

Action: Send welcome DM with special offer

After-Hours Response

Trigger: DM received outside business hours

Action: Let them know you'll reply tomorrow

Comment Thank You

Trigger: Comment on any post

Action: Reply to comment with thanks

Tips for Effective Automations

Keep Messages Personal

• Use a friendly, conversational tone
• Avoid sounding robotic
• Include relevant information

Don't Over-Automate

• Some conversations need a human touch
• Set reasonable daily limits
• Review automation logs regularly

Use AI-Generated Responses

• Enable AI responses for dynamic, context-aware replies
• AI can understand customer intent
• Escalate complex questions to you automatically

Understanding Automation Logs

Check your automation logs to see:

• When automations ran
• What triggered them
• What actions were taken
• Any errors that occurred

Go to Automation > Logs to review.

What's Next?

Now that you have automations working:

• Explore Advanced Automation Flows
• Set up Quick Replies for manual responses
• Learn about AI-Powered Responses